Privacy Policy

Borralha Hotel, Restaurante & Spa is committed to providing quality service to all customers and website visitors, ensuring all aspects related to privacy. All personal information is processed in accordance with the General Data Protection Regulation. By providing your personal data, customers acknowledge and consent to it being processed in accordance with this Privacy and Personal Data Processing Statement and the rules and principles outlined in the respective Terms and Conditions of the services used.

Whether you are a new or long-time user, we ask that you read our Privacy Policy, and if you have any questions, please feel free to contact us.

This Privacy Policy reflects the information that Borralha Hotel, Restaurante & Spa collects and how it will use that information.

What is Personal Data?

Personal Data refers to any information relating to an identified or identifiable individual. It also includes a set of distinct information that can lead to the identification of a specific person. Examples of Personal Data include: First and Last Name, Address, Email, an IP address (Internet Protocol), connection logs (cookies).

Storage of Personal Data for Marketing and Advertising purposes.

Consent can be withdrawn at any time, without affecting the legality of the processing carried out previously, by written communication addressed to the Data Controller, with effect within 30 (thirty) days from the date of receipt.

The use of this Website implies acceptance of this Privacy Policy.

Who is responsible for Data Processing?

The Data Controller of your data is Borralha Hotel, Restaurante & Spa, associated with the company AMBL – Explorações Hoteleiras, LDA, located at Travessa Moreira de Carvalho, nº2 – 5000-423 Vila Real.

Which data is collected and for what purposes?

When making a reservation with Borralha Hotel, Restaurante & Spa, the following Personal Data will be collected:

  • Name and Surname;
  • Gender;
  • Nationality;
  • Identification Document Number and its expiration date;
  • Birth Date;
  • Mobile Number;
  • E-mail address.

Personal Data will be collected directly (in person, by phone, by email, and through the Website) and indirectly (through Partners and Official Entities).

When necessary, we will request your explicit consent before using your information for purposes other than those outlined in this Privacy Policy.

Data subjects under the age of 18 (eighteen) should not submit their Personal Data without the consent of the respective Holder of Parental Responsibilities.

We do not request information related to religious or philosophical beliefs, political opinions, health information, race or ethnicity, sexual orientation, or union membership.

The information collected has the following purposes:

  • Management of customer reservations and stays;
  • Improvement of the services we provide, in order to understand your needs and exceed your expectations;
  • Personalization of our services;
  • Billing and invoicing to the customer;
  • Answering questions, suggestions and complaints;
  • Sending newsletters, promotions, and marketing materials.

Security

Borralha Hotel, Restaurante & Spa is committed to handling your Personal Information with complete privacy, confidentiality, and security. Through strict security measures applied to automated files containing personal data, Borralha Hotel protects your data against loss, misuse, unauthorized access, alteration, and destruction, using all available technical means.

However, users and customers should be aware that internet security measures are not infallible. External companies to Borralha Hotel, Restaurante & Spa, which have access to your Personal Data as part of the services provided to the unit, are required to maintain the confidentiality of the information and are not authorized to use this data for any purpose other than providing services on behalf of Borralha Hotel, Restaurante & Spa.

Non-Personal Information collected automatically

Our web service automatically collects certain types of non-personal information about the use of our website, which is stored on our servers for internal purposes only. This information is used to facilitate your visit, improve your online experience, or for statistical access purposes. Examples of non-personal information include the name of your Internet service provider, the type of browser or operating system used, as well as the domain name of the site or advertisement from which you accessed our site.

When you visit our website, we may store certain information on your computer in the form of a “cookie” or similar technologies, which will help us in various ways, such as allowing us to tailor a webpage or an advertisement to your interests and preferences.

How long will Personal Data be kept?

Your Personal Data will be retained only for the period of time necessary to provide the service or product, or to comply with the legal obligations of Borralha Hotel, Restaurante & Spa.

The data may also be retained for the period during which the invoice can be legally contested or payment claimed, or for the periods legally defined for investigative purposes and legal actions of a criminal nature.

What are the Data Subject’s Rights?

The Rights of the Data Subject, according to data protection legislation, include:

  • Right of access: The data subject can request information about the personal data the organization holds about them and how that data is being processed.
  • Right to rectification: The data subject can correct incorrect or incomplete personal data.
  • Right to erase (right to be forgotten): The data subject can request the deletion of their personal data when it is no longer necessary for the purposes for which it was collected or when they withdraw their consent.
  • Right to restriction of processing: The data subject can request the restriction of the processing of their personal data in certain situations, such as when disputing the accuracy of the data or when the processing is unlawful.
  • Right to data portability: The data subject can request the transfer of their personal data to another data controller, in a structured, commonly used, and machine-readable format.
  • Right to object: The data subject can object to the processing of their personal data, including for direct marketing purposes.
  • Right not to be subject to automated decisions: The data subject has the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or significantly affect them.

These rights can be exercised by contacting the data controller, following the procedures and methods established by the organization.

Contacts

For any questions you may have regarding the protection of your Personal Data, please contact Borralha Hotel, Restaurant & Spa through the following addresses:

Borralha Hotel, Restaurante & Spa

Travessa Moreira de Carvalho, nº2 – 5000-423 – Vila Real, Portugal

E-mail address: geral@borralhahotel.com

This Privacy Policy is periodically reviewed by Borralha Hotel, Restaurant & Spa, and its content may be updated.