Privacy Policy

The Borralha Hotel, Restaurant and Spa is committed to ensuring a quality service to all customers and site visitors and ensuring all aspects that relate to privacy. All personal information regarding Customers or Visitors of the site is treated in accordance with the General Data Protection Regulation.

By providing their personal data, Customers acknowledge and consent to the processing of such data in accordance with the Privacy Statement and Processing of Personal Data, and the rules and principles contained in the respective Terms and Conditions of the services used.

Whether you are a recent or long-time user, we ask that you read our Privacy Policy and if you have any questions, please feel free to contact us.

This Privacy Policy reflects the information Borralha Hotel, Restaurant and Spa collects, and how we will use that information.

What is Personal Information?

Personal Information means all information relating to an identified or identifiable natural person. Also Personal Data is the collection of separate information that can lead to the identification of a particular person.

Examples of Personal Data: First and Last Name, Address, E-mail, an IP (Internet Protocol) address, connection logs (cookies).

Retention of Personal Data for Marketing and Advertising Purposes.

Consent may be withdrawn at any time, without compromising the lawfulness of the processing carried out on the basis of the consent previously given, by means of written communication addressed to the Data Controller to the e-mail address, the effects of which will take effect within 30 (thirty) days from the date of its receipt.

The use of the Site assumes the acceptance of this Privacy Policy.

Who is responsible for data processing?

The responsible for the treatment of your data is the Borralha Hotel Restaurant and spa, associated with the company AMBL – Explorações Hoteleiras, LDA located at Travessa Moreira de Carvalho, no2 5000-423 Vila Real.

What data is collected and for what purposes?

When you make a reservation with Borralha Hotel, Restaurant and Spa the following Personal Data will be collected:

  • ●  First and Last Name;

  • ●  Gender;

  • ●  Nationality;

  • ●  Identification Card Number and expiration date;

  • ●  Date of Birth;

  • ●  Telephone Number;

  • ●  Address;

  • ●  E-mail Address;

  • ●  Credit Card Information.

    Personal details will be collected directly (in person, by telephone, by e-mail and through the Site), and indirectly (through Partners and Official Entities).

    Where it is necessary, we will ask you for your express consent before we use the information for purposes other than those expressly set out in this Privacy Policy.

    Data subjects under the age of eighteen (18) shall not submit their Personal Data without the consent of their Parental Responsibilities Holder.

    We do not solicit information regarding religious or philosophical beliefs, political opinions, health information, race or ethnicity, sexual orientation, or union membership.
    The information collected has the following objectives:

  • ●  Client reservation and stay management;

  • ●  Improving the services we provide in order to understand your needs and

    exceed your expectations;

  • ●  Personalization of our services;

  • ●  Invoicing and billing to the client;

  • ●  Answering questions, suggestions or complaints;

  • ●  Sending newsletters, promotions and marketing materials.


The Borralha Hotel, Restaurant and Spa undertakes to treat your Personal Information with the utmost privacy, confidentiality and security. Through strict security measures applied to automated files that contain personal data, Borralha Hotel, Restaurant and Spa protects your personal data from loss, misuse, unauthorized access, alteration and destruction of the same, with all the technical means at its disposal.

However, users and customers should be aware that Internet security measures are not unshakable.

Companies outside Borralha Hotel, Restaurant and Spa that have access to your Personal Information regarding services provided to Borralha Hotel, Restaurant and Spa are required to keep the information confidential and are not authorized to use that information for any purpose other than to provide the services they are providing on behalf of Borralha Hotel, Restaurant and Spa.

Non-Personal Information Collected Automatically

Our Web service automatically collects certain types of non-personal information about the use of our site, which is stored on our servers for internal purposes only, namely to facilitate your visit to our site, improve your online experience or for purely statistical access purposes.

Examples of this type of non-personal information include the name of your Internet service provider, the type of Internet browser or operating system used, and the domain name of the site from which you arrived at our site or advertisement.

When you view our Web page, we may store certain information on your computer in the form of a “cookie” or similar, which will help us in a number of ways, such as allowing us to tailor a Web page or advertisement to your interests and preferences.

What is the conservation period of the Personal Data?

Your Personal Data will be kept only for the period of time necessary to provide the service or product, or to comply with legal obligations of Borralha Hotel, Restaurant and Spa.

Data may also be conserved until the period during which the eventual invoice can be legally contested or payment claimed, or for the periods legally defined for the purposes of investigation and legal actions of a criminal nature.

What are the Rights of the Personal Data Holder?

According to the RGPD, you are guaranteed the following rights:

  • ●  Right of Access;

  • ●  Right of Correction;